1. Return Policy

At Vonit, we work very hard to curate only the very best products for you, and each product goes through a thorough quality check before we dispatch.

In case you receive a defective product or have changed your mind after placing the order, we are here to help you.

• Please write to us within 48 hours of receiving your product at vonitbambi@gmail.com.
• Include your order number, description of the issue, and a photo of the product.
• Please retain the original invoice and product tags.
• Allow 1–2 business days for our team to respond. Once approved, the return will be initiated by us.

2. Reverse Pick-Up

We provide reverse pick-up to most pin codes. In such cases, the shipment may take approximately 7–10 business days to reach us, depending on the courier company's policy.

• Pick-up will be attempted twice.
• If the courier service is unable to pick up the package after two attempts, you will be responsible for shipping the product back to us.

3. Self-Courier

For certain pin codes where reverse pick-up is not available due to serviceability limitations, you will need to courier the parcel back to us.

An additional amount of ₹100 will be added to your credit note for self-couriering the shipment.

4. Product Validation & Resolution

• Non-Defective Items: Once we receive the product(s) and our QC team validates the condition, we will either initiate a credit note or an exchange based on your choice.
• Defective / Damaged Items: If the product has a manufacturing defect, such as being torn, stained, or stitched incorrectly, we can offer a replacement of the same product, an exchange, a credit note, or a refund.
• Incomplete / Wrong Order: If an incomplete or incorrect order has been sent by us, we will send the complete order with the correct products on priority.

5. Exchange

• In case of an exchange, the new product will be dispatched only after receipt and validation of the returned original product.
• Exchange Product: A product of the same value can be chosen. If the value of the new product is higher, the difference amount must be paid before dispatch. Our team will assist you with the payment process.
• No credit note will be provided for any balance amount, if applicable.
• Exchange is allowed only once per order.

6. Credit Note

• Upon receipt of the product in its original condition, we will send you a coupon code for the full eligible amount within 1–2 business days.
• The coupon code will be valid for 6 months from the date it is issued.
• The coupon code can be used only on the Vonit website.

7. Refund Policy

• In case of an approved refund, it will be initiated within 1–2 business days after QC validation.
• The refund will be credited to the account used to place the order.
• For COD orders, our team will contact you to collect your bank details.
• It may take approximately 2–10 business days for the refund to reflect in your account, depending on your bank.

8. Sale Items

Any items purchased during a flash sale or clearance sale cannot be exchanged or returned.

9. Modify / Cancel Order

You may modify or cancel your order as long as it has not been shipped.

If an order is cancelled, the eligible order amount will be refunded or a credit note will be provided, as applicable.

To modify or cancel your order, please contact our team as soon as possible because orders may sometimes be shipped on the same day.

• Phone: +91 9944595025
• Email: vonitbambi@gmail.com
• Please provide your order details when contacting us.